How to Create a Website Uptime Report for Your Vendor

Vendors and hosting providers respond better to clear, specific data. An uptime report helps you show exactly what happened and why it matters. It also sets expectations for future performance.

Use this guide to build a simple, professional report that vendors can act on quickly.

Include a summary at the top

Start with a short summary: date range, total downtime, and the main impact. Busy teams will read this first.

List each incident clearly

For each outage, include the start time, end time, duration, and affected URLs. If possible, include status codes and response time.

Add charts or visuals

Graphs make trends easy to spot. A simple timeline or uptime percentage chart is often enough.

Document business impact

Include a short note on estimated lost leads, orders, or ad spend. This makes the report more actionable.

Provide next-step requests

Ask for a root cause summary, preventive steps, or a service credit. Be specific about what you need.

Share on a consistent schedule

Monthly or quarterly reports help you track improvements and keep vendors accountable.