How to Monitor Shopify Website Uptime

Shopify is reliable, but your store is more than just Shopify infrastructure. Themes, apps, custom domains, and external services can create real downtime even when Shopify is up. The right monitoring setup focuses on the pages that produce revenue and the paths customers actually take.

Use this checklist to monitor Shopify uptime in a way that catches problems fast without drowning you in alerts.

Track the full customer path

Uptime is only useful if it reflects real buying behavior. Monitor pages across the shopping flow, including:

• Homepage and top collection pages.
• A best-selling product page.
• Cart and checkout entry points.
• Your primary landing page for ads.

Monitor your custom domain and SSL

Most Shopify problems show up as domain or SSL errors. If your DNS changes, a domain expires, or SSL fails, visitors see a warning instead of your store. Add a domain and SSL expiration check so you get alerts before customers do.

Watch for redirect and theme issues

Theme updates can introduce redirects, broken assets, or missing sections. Monitor the final URL of your homepage and product pages. If the final URL changes unexpectedly, you can revert the theme or fix the redirect quickly.

Keep an eye on third-party apps

Apps add reviews, chat, subscriptions, and marketing widgets. If an app loads slowly or fails, it can delay your page or block the checkout flow. Monitor response time and watch for spikes after you install or update an app.

Use confirmation checks to avoid noise

Short blips happen. Set monitoring to confirm errors across multiple checks or locations before alerting you. That way, you are only notified about real incidents.

Set a simple response plan

When an alert hits, check the Shopify status page, confirm on mobile, and pause ads if the checkout flow is broken. A short, repeatable plan keeps revenue loss low.