Website Downtime Incident Report Template (Free)
Incident reports help you track what happened, how long it lasted, and how to prevent it next time. A clear template saves time and builds accountability across your team and vendors.
Use this simple report template after every outage or major performance issue.
Incident report template
Incident name: (Example: Checkout outage on Black Friday)
Date and time detected:
Date and time resolved:
Total duration:
Affected pages:
Symptoms observed: (Error codes, slow response, blank pages)
Root cause:
Immediate fix:
Long-term prevention steps:
Business impact: (Estimated lost revenue or leads)
Communication notes: (Customer updates, internal updates)
How to use the template
Fill this out within 24 hours of the incident while details are fresh. Share it with your team, hosting provider, or agency so everyone is aligned on the fix.
Why this matters
Teams that document incidents recover faster in the future. Your reports become a playbook for avoiding the same mistakes again.
Get clear incident data automatically
Monitor uptime and response time so incident reports are easy to complete.
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