Question 1

What does AmIUp monitor?

Accepted Answer

AmIUp tracks your public website uptime and response time, and it also monitors your onsite internet connection when the lightweight agent is installed at your location. You get a clear timeline of incidents, recent status changes, and plain-language guidance so you can triage quickly. We focus on availability signals, not your customer data or site content.

Question 2

Do I need to install anything?

Accepted Answer

Only if you want onsite internet monitoring. The agent runs quietly on a single computer and checks whether your location can reach the internet. Website checks are handled from our cloud, so you can get value immediately without installing anything.

Question 3

How often do checks run?

Accepted Answer

Website checks run on a 5-minute cadence by default to balance speed with reliability. When a failure is detected, we re-check quickly to confirm before alerting, which reduces false positives. Onsite agent heartbeats are continuous so you can see drops and recoveries fast.

Question 4

How fast will I be alerted?

Accepted Answer

Alerts fire as soon as a failure is confirmed. The dashboard updates instantly and includes guidance on common causes, such as DNS errors, hosting downtime, or local ISP interruptions. You can act fast and share the timeline with your provider if needed.

Question 5

Does it monitor my personal data?

Accepted Answer

No. We only verify availability and basic response data like status codes and timing. We do not inspect customer traffic, private content, or sensitive information. Our monitoring is designed to be lightweight and privacy-conscious.

Question 6

What happens if the agent computer is turned off?

Accepted Answer

The location will show as offline and you will receive an alert indicating the agent has stopped reporting. As soon as the computer is back on and connected, the status updates automatically and the incident closes.

Question 7

Can I monitor multiple locations?

Accepted Answer

Yes. Multi-location monitoring is ready and available. You can add multiple onsite locations with agents, plus website monitoring, so each storefront or office has its own connectivity status and alert history.

Question 8

Can I monitor multiple websites?

Accepted Answer

Today we focus on a primary site to keep setup fast and alerts clear. If you need to monitor multiple domains or subdomains, let us know and we can recommend the best coverage strategy.

Question 9

What counts as downtime?

Accepted Answer

A site is marked down when it does not respond or returns an error response after confirmation checks. For onsite monitoring, downtime means the agent cannot reach the internet. We keep a record of when the issue started, when it resolved, and the exact confirmation checks that triggered the alert.

Question 10

Can you fix the issue for me?

Accepted Answer

We do not provide hands-on remediation. We do provide clear, actionable guidance so you or your provider can resolve the issue quickly. Many customers share the incident timeline directly with their ISP or hosting provider to speed resolution.

Question 11

How do I cancel?

Accepted Answer

You can cancel anytime from your account settings. Billing stops at the end of your current period, and your data remains available until the period ends. There are no long-term contracts or hidden fees.

Frequently asked questions

Still have questions?